The most surprising finding was that even when we asked about using your mobile to transfer small amounts of money to friends, people would still prefer to be able to use a bank. This was true even among Paypal users.

So banks are probably still streets ahead when it comes to the “money” side of mobile wallets.

But payments alone won’t be enough to convince people to change their habits. Despite what Dave Birch thinks, I still believe that for most people, current payment options are good enough for their day-to-day needs.

So I really don’t think that this gives the banks any grounds for complacency. It’s easy to imagine a bank offering that gets payments right, but that is leapfrogged by a non-bank solution that has nailed the non-payment side of the product. If the other elements are right, then consumers will quickly get over any reservations about using non-banks for payments.

[Jane Adams] It was simply a result of only being allowed a very limited number of options by the research software. We’d have liked to include them just as much as PayPal (although I imagine most consumers would be unlikely to distinguish between Google and Android).