Whichever way you look at it, cash is a bad choice

[Dave Birch] Got into yet another discussion about cash yesterday, generally getting upset about someone telling me that cash is best form of payment and that electronic alternatives are worse. My point was that just because people think that cash is better doesn’t mean that it actually is. In fact, it demonstrably isn’t.

When it comes to making transactions safely, people feel more protected when using cash than any other form of payment The statistics revealed that 48 per cent of people felt most protected when using cash, compared to 37 per cent when using a credit or debit card, 10 per cent when using contactless cards and only four per cent when using contactless mobile payments.

[From Lack of appetite for tap-and-go bank cards due to fraud concerns | This is Money]

This, if I might say so, is a reflection of the British education system. Who on Earth thinks that cash gives better protection than a credit card? When I use a credit card in a transaction I am completely protected. Don’t these people read the papers? The people who pay cash for their holidays are the people who lose everything when the tour operator goes bust. I need their names and address in connection with my new real estate in Florida venture. I was thinking about this when I was reading Karen Webster’s characteristically well-written piece on her expedition to Washington.

I also touched on cash in my remarks, and the notion that as much as people may want it to disappear, and that the government shouldn’t be one of those parties. Cash has been around for thousands of years because it is useful and valued by consumers and merchants and will continue to grow.

[From Commentary - Emerging Payments Goes To Washington | PYMNTS.com]

Well, Karen and I are definitely on opposite sides of this fence. I think it should be explicit government policy to reduce the amount of cash in circulation. But what I specifically want to disagree with Karen about is her comment on the role of cash with respect to the unbanked.

Plus, cash remains a valuable payment method to the unbanked and underserved who like and value physical currency over digital forms, at least today.

[From Commentary - Emerging Payments Goes To Washington | PYMNTS.com]

I don’t have any US figures to hand, but in the UK families who use cash are around hundreds of pounds per annum worse off than families who don’t. The reasons are multiple: the cost of cash acquisition, the inability to pay utilities through direct debit, exclusion from online deals, theft and loss. There’s something unfair about this. People who choose to exist in a cash economy to avoid taxes (e.g., gangsters) are cross-subsidised by the rest of us. People who have no choice but to exist in a cash economy are not cross-subsidised at all.

The alternative to cash, for the unbanked and underbanked, is prepaid. I think the government should be working to introduce more competition into the prepaid space (to reduce costs) and stimulating innovation in the variety of prepaid instruments available in the mass market. I simply do not agree that cash is a better option either as a store of value or as a medium of exchange.

A grandfather who fell outside a bank and saw his £1,000 in cash blow away in the wind was amazed when strangers returned almost every penny. Barry Eastwood, 54, had left the Abbey Santander branch in Cheetham Hill, Manchester, after withdrawing the money for his car insurance.

[From Grandfather watched £1,000 blow away after falling is stunned as strangers return almost every penny | Mail Online]

Who pays their car insurance in cash? These people are a menace. Perhaps it’s something to do with British OAPs, but you see stories like this in the papers here all the time.

Police in Essex have begun a theft inquiry after a man left £80,000 on the roof of his car then drove off. A force spokesman said the man had put the cash on top of his car early on 18 November in Westcliff-on-Sea but had then forgotten about it until later.

[From BBC News - Man leaves £80,000 on top of car then drives off]

I’ve forgotten my sunglasses and driven off and lost them before now, but I’m damn sure that I wouldn’t forget the eighty grand on the roof of my car. Maybe he was off to score some black market ALZ113.�

These are personal opinions and should not be misunderstood as representing the opinions of�
Consult Hyperion or any of its clients or suppliers

These are the personal opinions of Consult Hyperion and its guests and should not be misunderstood as representing the opinion of its clients or suppliers. To discuss how any of the technologies discussed in this post can benefit your business, please contact Consult Hyperion.

It’s all Greek to me

[Dave Birch] Spurred by a conversation with a journalist who called to ask about the potential for Greece to leave the euro without wasting time and money on physical currency, here’s a slightly cut down version article that I wrote back in 2008.

The way that money currently works (by which I mean, essentially, national fiat currency) is the culmination of hundreds of years of evolution in response to particular sets of circumstances that have led us to where we are. It is not an inherent feature of the universe in general, nor of our economic system in particular. The general public don’t really understand how it works and they don’t really care. Just last week I happened to be involved in a discussion with a journalist from a British broadsheet newspaper who said in passing something about banknotes relating to gold stored in the Bank of England. This hasn’t been true since 1931, when we came off of the gold standard, and it struck me as odd that an educated and informed person wouldn’t have a basic understanding of how money works.

In times of low inflation people are broadly content to allow the system of fiat currency to function unquestioned. People are content to use money that has no real existence: a Pound is worth a Pound because that’s what the government says. You are perfectly entitled to go down to the Bank of England and hand over a £10 note if you want, but all the Old Lady will give you for it is two £5 notes. When inflation begins to creep up, however, people begin to question whether the fiat currency arrangement is necessarily best for our modern economy and, by extension, modern society. They will (rightly) wonder if it makes sense for the issuers of the fiat currency (ie, governments) to be allowed to denominate their own debt, because the ability to inflate away that debt reduces their incentive to maintain sound money. This may lead them to question other aspects of current arrangements.

If it is time to ask these kinds of questions then perhaps it is time to rethink money more fundamentally, by considering the requirements for money in the modern world, and then using new technology to rebuild money, as technology has always done in past. We even have a ready-made “sandbox” to hand, where the hypothesis can be quickly and effectively investigated to the great benefit of many unfortunate people: Zimbabwe.

(Remember, I wrote this in 2008.)

The last time that inflation was really out of control in the U.K., back in the 1970s, the Nobel prize-winning economist Friedrich Hayek wrote a pamphlet for the Institute of Economic Affairs (IEA). It was called The Denationalisation of Money—The Argument Revisited. In it, he put forward the proposition that the provision of private currency would be more likely to result in sound money than the provision of public (state) currency because the issuers of that private currency would have to compete with each other in order to keep the value of their currency up. Now that inflation is beginning to creep up once again, this proposition deserves to be reconsidered, this time in a technological environment (our world of smart cards, PCs and worldwide networks) that is more than capable of making it a reality.

What I mean by this is that in the 1970s, walking into a shop and paying with one of a number of competing private currencies, however economically desirable, would have been practically impossible. The costs of the issuing of the notes and coins, managing them in circulation, handling them at point of sale (retailers would have needed enormous tills and cash boxes to store all of the different kinds of money) and mentally calculating the exchange rates were just too great. It was an interesting thought experiment, but it was difficult to see it as anything more. Hayek himself discussed the practical difficulties (F. A. Hayek. Denationalisation of Money, Profile (London: 2007), noting the problem of “cash registers” or “vending machines”, where issuers might mint coins of differing denominations, size or weight, and where in any case their relative values would fluctuate. Hayek foresaw that:

Another possible development would be the replacement of the present coins by plastic or similar tokens with electronic markings which every cash register and slot machine would be able to sort out, and the ‘signature’ of which would be legally protected against forgery as any other document of value.

We now have the digital money and digital identity technologies to make this vision both real, cost-effective and desirable and evidence that the “tokens with electronic markings” that Hayek predicted could well be the mobile phones that all of us already have. We may also have the perfect test bed for Hayek’s ideas.

(Inflation isn’t the same problem as leaving the euro, I know.)

In times and places of hyperinflation, where inflation has got so far out of control that the circulating medium of exchange is rendered useless, people have been forced to search for ad hoc alternatives themselves. They might use the currency of a neighbouring country, or cigarettes, or they might even (as they did in Ireland at the time of a bank strike in the 1960s) simply begin to circulate each other’s IOUs.

One particular example of note is the case of Argentina. When Argentina underwent devastating hyperinflation in a decade ago, it turned to a currency board to restore confidence in the currency (and this approach did, eventually bring inflation under control: see C. Reinhart and M. Savastano. The Realities of Modern Hyperinflation in Finance & Development (Jun. 2003) but in some States the local governors began issuing their own “currency” in the form of bonds. But the cost of issuing these private currencies, validating and accepting them is high: if you were presented with a £10 note issued by the Mayor of London, how would you now whether it is real or not and how much it is worth against a €10 euro note issued by the Mayor of Paris?

Latin America to one side, the current poster child for hyperinflation that we are all aware of is Zimbabwe. Earlier this year it recalibrated the currency, shaving a few zeros off of the banknotes (one of which, the Z$50 billion, was worth less than 10 U.S. cents), but this of course had no effect on the underlying dynamic. You would only imagine that the number of zeros on a banknote defines its real value if you know nothing about economics (or history). The predictable impact of this recalibration was: none at all. The currency lost another half of its value on the very morning that the new banknotes were issued.

In order to rebuild Zimbabwe and return it to prosperity, something will have to be done about the currency. A recent article in the Times of South Africa neatly set out the three alternatives open to the country to stabilise its currency — see S. Hanke. Kill central bank to fix inflation in The Times-News (13th Jul. 2008). Steve Hanke, the author, began by pointing out that the hyperinflation is because of, and not despite of, the central bank. Since the Reserve Bank of Zimbabwe has no choice but to issue currency when instructed to by the government, this system can never deliver the monetary stability that is required to improve the lives of the citizens. Therefore, to reboot the Zimbabwean economy, the central bank’s currency should be scrapped and the circulating medium of exchange provided by either dollarisation, a currency board or what is known as “free banking”.

The first two options have been used in other countries and there are pluses and minuses that are well-understood. Probably the easiest option is to simply replace the collapsed Zimbabwe dollar with the South African Rand, or the US dollar or even the Euro. The next possibility means creating a new kind of Zimbabwean dollar that is, as in the case of Argentina, fully backed by a reserve currency (again, perhaps the South African Rand) and underwritten by the international community for at least three years, the option favoured by Stephen Chain in Prospect (The tragedy of Tsvangirai in Prospect, August 2008). But it is the third alternative that I think deserves more attention, because new technology is changing the cost/benefit equation around free banking.

Traditionally, free banking has meant the unrestricted competitive issue of currency and deposit money by private banks on a convertible basis as discussed in Lawrence White’s Free Banking as an Alternative Monetary System in Competition and Currency—Essays on Free Banking and Money, New York University Press (New York: 1989). Historically, the convertible reserve against which private banks issued their currencies was specie (gold or silver), but I think that today there might be other bases for private currency and organisations other than banks that might it.

In Europe, there is something called the Payment Services Directive (PSD) that the European Commission hopes will create a harmonised payment market across the EU. Under the provisions of the PSD, which will pass into UK regulation next November, three kinds of organisation will compete to create the new pan-European payments businesses. These are banks (well, credit institutions in general), specialist payment institutions (PIs) and electronic money institutions (ELMIs). In the U.K., organisations ranging from Barclays Bank to Starbucks are already registered as ELMIs and therefore allowed to issue their own electronic money. In the future, organisations from Nike to Orange might decide to become PIs and therefore be allowed to issue their own electronic money.

If these institutions could simply issue their own currency, then the exchange rates between those private currencies would be a reflection of confidence in the banks and institutions. If an institution began to over-issue money (in theory there would be appropriate regulation) then its money would fall in value compared to the money of other banks. No big deal: as David Riccardo (1772-1823) noted in his Proposals for an Economic and Secure Currency way back in 1816,

“In the use of money, everyone is a trader”.

It may seem like a really big step to go down the route to free banking and private currency but the ability of new technology fulfil Hayek’s prescription is the “X Factor” in the emerging environment and, what’s more, it is already starting down that road in developing countries.

Throughout Africa the key new money technology, the mobile phone, is already a practical route to stability. Suppose the competing money issuing institutions did not actually have to issue expensive notes and coins? Suppose the new currency is a choice on a mobile phone menu rather than banknotes with different pictures on them? The incredible success of Safaricom in Kenyan — where more than five million people already use their mobile phones to send cash around the country (and from the UK to Kenya as well) — has demonstrated clearly that mobile phones are a viable alternative to physical cash in developing countries. Indeed, in some African countries it is the mobile phone top-up vouchers that already four kind of distributed currency bought, a means of exchange for consumers and merchants, precisely because they are tied to a reserve currency: in some cases mobile phone minutes, and in some cases US dollars.

(Who knew that by the end of 2012, M-PESA would be close to turning over Kenyan GDP!)

It would be a small step to implement a mobile scheme such as M-PESA with an additional menu to offer a choice in currencies. These might be provided by banks, other companies, charitable foundations or goodness knows who else. The key point here is that there would be choice and competition. While I’m sure that most people would tend to hold only a single pre-paid account in one currency, others might want to hold two or three for whatever reason. The phone would give them the ability to shift between currencies in an instant, allowing them to develop their own individual strategies: Someone who is planning a trip to South Africa, for example, might want to build up some Rand whereas someone who is saving to buy a car might want to build up Toyota Dollars.

Thus, taking money away from the central bank and adopting a regulatory structure along the lines of Europe’s PSD could provide a straightforward way to make a real difference to the lives of million. This, incidentally, doesn’t mean abolishing the central bank. Central banking is not just about price stability: It has historically also had a vital concern for the stability of the financial system as a whole, and particularly for the banking and payments systems within that — see, for example, M. Friedman and C. Goodhart. Money, Inflation and the Constitutional Position of the Central Bank, IEA (London: 2003) – so there would still be plenty for them to do but the combination of the mobile phone and private currencies would mean one less thing for them to worry about: cash.

(P.S. Greeks who didn’t want to use mobile phone, but who prefer to remain in less-regulated parts of the economy could still use cash, but it would be euros and dollars and these would not be legal tender.)

These are personal opinions and should not be misunderstood as representing the opinions of�
Consult Hyperion or any of its clients or suppliers

These are the personal opinions of Consult Hyperion and its guests and should not be misunderstood as representing the opinion of its clients or suppliers. To discuss how any of the technologies discussed in this post can benefit your business, please contact Consult Hyperion.

Lessons vs models

[Dave Birch] The “Mobile Wallet Report” article about NFC that I just blogged about has a key takeaway that I wanted to mention: that the US market is not a blueprint for other developed markets. This has been a central element of the mobile roadmaps that Consult Hyperion has developed for clients for the last decade. The US market and the European market can, and will, learn from each other and swap ideas and innovations. But they are very different markets. This is also true, in my opinion, of the Japanese market.

In Japan, where handsets featuring Felica contactless technology account for more than 60% of the total number of handsets, takeup of the technology is relatively low – reportedly around 15% of Felica handset users – and is largely confined to public transport. It is not used much to pay for goods in shops – even though leading Japanese carrier NTT DoCoMo made a huge investment in helping retailers pay for the rollout of Felica-enabled payment terminals.

[From� Mobile industry too focused on NFC: part 1 | Telecom Asia]

Oh man. So mobile proximity is toast. But wait a moment. At SIBOS this year, Dr. Kiyoyuki Tsujimura of NTT DoCoMo said that

They have 120 million NTT customers and 60% are using mobile payment enabled handsets. Of those, 60% are using mobile payments at least one a week, which means that around 50 million Japanese people are making a mobile payment on a regular basis.

[From� The Financial Services Club's Blog: NFC has been strangled at birth]

He also said that people do use it in shops. A paradox? Not really. Dr. Tsujimura clearly indicates that the Japanese public do not use it in shops because of payments. Instead he confirms the general meme that non-payment identity-centric services are the things that shift consumer behaviour.

They use it for convenience and financial benefits as the merchants are issuing ecoupons at the point of sale (POS) with additional discounts if they use mobile payments.  Merchants also like it, as they have no cash to deal with, and they can get 1:1 marketing benefits by having the customer’s mobile details.

NTT also provide money transfer via mobile, but it’s not competitive with banks as money transfer is limited to a maximum of 120,000 yen (about £1,000 or $1,600) in a single transaction.

[From� The Financial Services Club's Blog: NFC has been strangled at birth]

We’ve always said, in our analysis and roadmapping work for clients, that the Japanese market is a special case that may contains lessons for us but is not a template for us (i.e., US and European markets). There are obvious structural reasons for this.

When asked why mobile payments had succeeded in Japan, Tsujimura-san said that “we are the largest operator in japan with 50% market share in mobile, so we set the standard for how customers deal with mobile payments”.  In a fairly typical Japanese statement of the world, he then asserted that “we are leading how customers use mobile payments”.

[From� The Financial Services Club's Blog: NFC has been strangled at birth]

Some people draw a similar conclusion from Kenya, pointing out Safaricom’s huge market share, although they forget that it was nothing like as huge before M-PESA launched. Kenya could be a template for other emerging markets, in a way that Japan could not be a template for other developed markets, but it won’t be.

Back in March 2012, Citi’s Global Perspectives & Solutions (GPS) published a report called “Upwardly Mobile: An Analysis of the Global Mobile Payments Opportunity“. The report actually highlights the two cases of Japan and Kenya and looks at them in some detail. They present one as the obvious case study for the developed world and the other as the obvious case study for the developing world and says that they are likely to “serve as prototypes the future mobile wallet initiatives” although I have to say I find this unlikely. The market conditions, and the regulatory environment, were in both cases unique. And, as Citi point out, the Japanese merchant funded mobile wallet and the Kenyan user funded mobile wallet are completely different beasts. They have almost nothing in common and frankly the 9.5 million acceptance points in Japan and the 32,000 agents in Kenyan are apples and oranges: there is no reason why both system should not exist in parallel, sitting inside the same consumer mobile wallet.

There is doubt that we can find interesting lessons from the evolution of mobile payments in Japan but I cannot see the market conditions there being replicated in other developed economies and certainly not in the US. In the case of Kenya, we’ve already seen how the regulatory environment in other emerging markets has served to hold back the development of mobile payments and the idea that another similar scheme could sneak past the regulators to achieve scale is far-fetched.  It’s important to study these cases and learn the lessons from them to take into other markets but we mustn’t be too superficial in our analysis. If we going to learn any lessons that they have to be the right stop

These are personal opinions and should not be misunderstood as representing the opinions of�
Consult Hyperion or any of its clients or suppliers

These are the personal opinions of Consult Hyperion and its guests and should not be misunderstood as representing the opinion of its clients or suppliers. To discuss how any of the technologies discussed in this post can benefit your business, please contact Consult Hyperion.

My policy has been talking to your policy

[Dave Birch] The November 2012 issue of the “Mobile Wallet Report” has an article headlined “Mobile network operators ‘keep calm and carry on with NFC’”. I can tell you that this is unequivocally not the case. Not only are banks, mobile network operators and others canning NFC projects right now, they are not keeping calm at all. They are not calm because they are not sure they have backed the right horse. Or, as more critical persons might say, the right horses: the SIM-centric model for NFC and the EMV-centric model for payments. The UK has, at the time of writing, precisely one NFC-EMV handset on sale (from Orange) and industry observers think it unlikely you will see a torrent of similar handsets reaching the shops in the near term. Events have started to overtake the argument that NFC-EMV made sense because it meant that the existing acquiring infrastructure could be used and it would minimise the retailers’ expenditure on POS equipment. I’m no longer satisfied by using NFC-EMV to pay at the car park ticket machine at Woking station because I’d rather just use the RingGo app on my iPhone and not go near the ticket machine at all. Retailers are abandoning the conventional POS for staff wandering around with iPads and the one mobile wallet that I use all the time is from Starbucks and doesn’t use NFC at all. Now is not the time to simply carry on with the same-old, same-old. Now is the time to stop and re-think the mobile wallet. It’s time for the “hyper wallet”.

A hyper wallet doesn’t try and simulate a physical wallet: it meet the requirements for a wallet in the modern, online world. It doesn’t emulate the leather wallet, it blows the leather wallet away.

[From Wallets, mobile wallets and hyper wallets]

I went along to the excellent Mobile Wallet Summit in London last week and sat through some excellent sessions, in particular the well-informed discussion about mobile acquiring featuring Petter Made and TT pals Stewart Roberts of iZettle and Dan Wagner from mPowa.

Untitled

I spoke about this idea of hyper wallets in an identity-centric context, meaning that is the identity of the consumer that is the source of value in a world where the margin on payments continues to trend down. I also said that the convenience of NFC will put it into consumers’ hands. But the convenience will be used for purposes other than EMV payments. The hyper wallet will do things that physical wallets and digital wallets can’t do, not emulate the things that they can do just fine, like make card payments. The fact that hyper wallets are smart and connected means that they can deliver entirely different kinds of services.

Mobile wallets can use their computing power to instantly resolve these questions and present the user with optimal choice(s).

[From The Digital Wallet Value Proposition (NetBanker)]

Jim is characteristically spot on here. I want my mobile phone to do all the boring stuff that I don’t want to do, like figure out where to get Waitrose cash back or British Airways miles on any particular transaction. As I’ve written before, I can imagine selecting various overall policies from a menu somewhere on my phone and then leaving it up to the device from then on. I certainly don’t want to get involved in any dreary per-transaction decisions. I made another point at the Summit to go with this: hyper wallets should implement functions that simply cannot be implemented in physical wallets (I used the example of cryptographic tokens for review sites, but I’m sure smarter people than me will think of others).

When you pay your hotel bill, your wallet sends a blinded token to the hotel which then signs and returns it. Your wallet unblinds the token. When you log in to Trip Advisor, or whatever, you can send the token to them. The token proves that you stayed at the hotel, but is mathematically unlinkable. Trip Advisor and the hotel and the other viewers can know for sure that you stayed in the hotel but your Trip Advisor account can remain anonymous.

[From Security isn’t the killer app for digital identity]

This all does rather change the nature of competition in our industry, though. If consumers aren’t involved in the decision whether to use Amex or MasterCard at POS, because the computing power and the connectivity of the mobile wallet does it better, then what’s the point of the adverts and direct mail and promotions?

Barclays will have to convince my phone, not me, to use one of their products. This won’t happen, of course, because consumers either won’t be bothered to make these decisions or won’t be capable of making them. What they will do instead is download policy profiles into their wallets: the Money Telegraph Profile or the Suze Orman Profile or the Walmart Profile, so the issuers will be reduced to making deals with the policymakers. If the “Saga” policy is a popular choice for older British persons with their phones, then Barclays will have to do a deal with Saga in order to be part of their policy. It will be my Saga app that decides which payment card to use in the shop, not me. The TV advertisements will be even more of a waste of money than they are now.

If you put all this together, you see an impending shift in wallet strategy. The hyper wallet is getting closer.

These are personal opinions and should not be misunderstood as representing the opinions of�
Consult Hyperion or any of its clients or suppliers

These are the personal opinions of Consult Hyperion and its guests and should not be misunderstood as representing the opinion of its clients or suppliers. To discuss how any of the technologies discussed in this post can benefit your business, please contact Consult Hyperion.