Paying for identity

[Dave Birch] A number of industry observers in the UK expressed (eg, Kable) some surprise that the government’s estimates for the cost of the proposed national ID card scheme have gone up, despite the fact that the Home Office had announced that it was not going to build a new “gold standard” database but use some other databases (that already exist) and that it was no longer going to capture and store iris biometrics. The previous home secretary, John Reid, had said that this new approach would save money. Anyway, all of this means that the government needs some more ideas on how to recoup the cost of the scheme, especially since charging people thirty quid for the card is not a terribly popular approach. Nor is their plan to charge companies around 60p a time to check details held on the identity database. They hope for up to 770m ‘verifications’ each year. In fact, between the cost of the cards and the charges for verification, the Home Office forecast that the scheme will essentially be “self-financing through fee income” , although I’m sure if that income includes the income from fines (2.5K for not registering and 1K for notifying a change of address). I was wondering this because in the case of another high-profile local scheme, the Transport for London congestion charge, a common criticism of the scheme is that it relies on the income from fines rather than fees (and still has a 10% evasion rate). According to the publicly available figures for 2005, motorists paid £120 million in congestion charges and a further £70 million in penalty charges, but (according to an AA spokesperson)

In many cases these were not deliberate non-payers. They just didn’t understand the scheme and as a result were landed with £100 fines.

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People try to p..p..put us down

[Dave Birch] I went back to Kids, the Internet, and the End of Privacy in New York Magazine. One of the characters discussed in the piece is a girl called “Susie” who, some years ago, rather unwisely made some (and I realise this is a family blog, hence the delicate language) intimate videos for her boyfriend. Somewhat predicatably, someone (probably her boyfriend’s roommate) uploaded the videos to the Internet. Now she has her own Wikipedia entry. No construction of digital identity can stop this kind of thing from happening: but, conversely, we shouldn’t throw up our hands and announce the end of privacy just because this kind of thing can happen.

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Contactless charge

[Dave Birch] The outlook for contactless cards continues to look pretty bright, with the 109 million contactless card users expected in the US by 2011. Some recent figures put 2006 spending on contactless cards at $15 billion (which looks like around $7-8K per card to me, which seems a little high) with the percentage of retailers having contactless payment systems expected to nearly triple within two years, so the transaction volume will continue to climb healthily. I don’t say card volume, of course, because they may not be cards. Our friends at Glenbrook have being doing a survey at their payment boot camps asking people how they would like to pay for small purchases (eg, coffee) given the choice between a contactless card, a keyfob, their mobile phone or their fingerprint. The winner? The mobile phone with 46% of votes, followed by cards without signature (27%), finger print (15%) and fob (12%). I think you’d get an even stronger preference for phones outside the US, frankly.

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Aid budget

[Dave Birch] Our good friends at Safaricom in Kenya have allowed us to share some up-to-date (and really rather positive) figures from the launch of the M-PESA scheme that we have been working on there. For those of you not familiar with the service, it’s based on secure text messaging and aimed at the more than 80% of people who are excluded from the formal financial sector there. Apart from transferring money from person to person – a service in demand from urban Kenyans supporting relatives in rural areas – customers of the Safaricom network can also keep up to 50,000 shillings (£370) in a “virtual account” linked to their handset (well, SIM actually).

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Virtual identity theft or identity virtual theft or identity theft virtually?

[Dave Birch] We all understand how phishing is spreading from home banking roots to more and more online environments, not only in business but also in government. An example was the the Australian Taxation Office (ATO) warning about a phishing e-mail that used the ATO logo and came with the words ‘Australian Taxation Office – Please Read’ in the subject line. Claiming to offer a refund from the ATO, the message asks users to click on a link that redirects, of course, to a fraudulent web site. And never mind the real world, it’s getting out of control in the virtual world as well, with the news that hackers — most likely in China and Russia, apparently — have been surreptitiously installing keylogging software on World of Warcraft (WoW) players’ PCs, then hijacking their accounts and selling off their often valuable in-game assets. It’s virtual burglary: when you log back in you’ve been e-turned over and all your stuff is gone. Try complaining about that down at Guildford nick.

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A story that has everything

[Dave Birch] Virtual worlds, digital money and mobile, all in one story! ! It’s all about the Japanese virtual world S! Town, run by Softbank Mobile, which attracted 100,000 subscribers in its first couple of months of operation. In S! Town, subscribers design and dress their avatar and room, using the virtual world’s currency for purchases. Friends share pictures, download music and meet friends in the public plaza. There are community events like treasure hunts, which often have monetary prize incentives that serve to give subscribers more currency to personalize their avatar and digs. That’s what’s great about virtual worlds, everyone’s happy. Well, I say everyone. I mean everyone except the regulators, spoilsports that they are.

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Dreaming spires, etc

[Dave Birch] I was thinking about my day out at the Forum Oxford conference on Future Technologies, in Oxford. I won’t go over all of the presentations since you can go via Forum Oxford to pick them up (and get involved in the discussion) but they did provide food for thought and I appreciate Ajit and Tomi’s efforts to create a novel kind of cross-media "watering hole" for those of us kindly referred to as "opinon formers" in their introduction.

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Ten more years of technology

[Dave Birch] I was asked to write something about the next ten years of technology in retail e-payments, so I thought it might be a good idea to begin by looking at how things have changed over the last decade.  Thinking about, the answer is not much.  All of the technologies that the payment card industry are focusing on today were already in use ten years ago (with one exception, and that is NFC).  Ten years ago, we (the payment card industry) had already started to plan for EMV migration, which it has to be said went remarkably smoothly in the first country to move, the UK.  Ten years ago there was a biometric ATM installed (in Swindon, my home town and the payment city of tomorrow).  Ten years ago we had already started using credit cards on the Internet.  Ten years ago we were already talking about mobile payments and the strength of the customer proposition around the GSM handset: many people thought that would be the next big thing, remember?  Well, the EMV roll out is continuing and in many countries the members are now moving their plans on to the next phase of smart card evolution, the development of chip-based value-added services for customers and for merchants. We might have liked to see things move faster with respect to chip migration, but on the whole it is proceeding well.  By comparison, I think payment cards have performed poorly with respect to the Internet. Back in 1997, cards supported almost all e-commerce.  Next year, they will account for less than half of all online purchases (despite increasing their share of total consumer spend).  The false start with Secure Electronic Transactions (SET) and the slow take-up of 3D Secure have led us to the point where, in the UK at least, CNP fraud is now as big as total card fraud was when we began the EMV journey.  Clearly this is going to change, and change soon.

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Prepaid in Europe

[Dave Birch] I gave a talk about prepaid cards recently and it was very clear from the questions I got afterwards that they are central to many organisations strategies.  I wasn’t surprised when MasterCard Europe released some new figures estimating that spending on prepaid payment "cards" (my quotes, because by 2010 some of the prepaid transactions will via phones, keyfobs, watches and goodness knows what else) will reach $164 billion in three year’s time.  The research they commissioned shows that the UK will be the biggest single market for prepaid cards and the Russia and Poland will have the highest prepaid penetration (at 13-14%, compared to 8% for Germany).  One of the reasons for the bullish prediction is the increasing use of prepaid cards by governments to pay benefits.  Note that for comparison, the US market is predicted to be $296 billion, Japan $59 billion and the UK $34 billion at the same time (which means it will be the fourth largest market).

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Underdeveloped markets

[Dave Birch] Payments News points me to a new research report from the CFSI (not to be confused with our own CSFI: the US one is the Center for Financial Services Innovation, our UK friends are the Centre for the Study of Financial Innovation) called "Mobile Financial Services and the Underbanked: Opportunities and Challenges for Mbanking and Mpayments".  We often discuss the use of the mobile phone to provide financial and payment services to developing markets (a technology-driven strategy so obvious that even management consultants recommend it) — and the overlap with other developing market financial trends such as microfinance — but sometimes forget that there are a great many people in developed markets who are not served by current finance and payment institutions.  I thought it might be useful to look at the specific financial services highlighted in the report.

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These are the personal opinions of Consult Hyperion and its guests and should not be misunderstood as representing the opinion of its clients or suppliers. To discuss how any of the technologies discussed in this post can benefit your business, please contact Consult Hyperion.